Refund & Cancellation Policy
This Policy explains how cancellations, replacements, refunds, failed-payment reversals, COD refunds, and PrintStore Credit work for orders placed on www.printstore.world.
PrintStore is a brand of Brandigo Private Limited. All refunds, credit notes, invoices, payment reversals, and customer support actions are processed by Brandigo Private Limited.
Custom-printed products are made to order. Returns and refunds are therefore limited to eligible cases described below.
1. Scope
This Refund & Cancellation Policy applies to B2C retail orders and B2B2C / bulk orders placed through PrintStore unless a separate written agreement, purchase order, or statement of work provides different terms.
This Policy should be read together with the PrintStore Terms & Conditions, Privacy & Cookie Policy, product specifications, invoice terms, and any order-specific guidelines displayed at checkout.
2. Order Cancellation
2.1 Before Production Starts
You may request cancellation before production has started by contacting contact@brandigo.in with your order ID. If cancellation is accepted, the paid amount will be refunded after deducting any payment gateway charges, design charges, proofing charges, or other costs already incurred, where applicable.
2.2 After Production Starts
Because PrintStore products are custom-printed, orders generally cannot be cancelled once artwork approval, proof approval, material procurement, printing, production, packing, or dispatch preparation has started.
2.3 Brandigo-Initiated Cancellation
Brandigo may cancel an order where payment fails, artwork violates applicable law or platform rules, product specifications are unavailable, delivery is not serviceable, fraud or misuse is suspected, or production cannot reasonably be fulfilled. In such cases, eligible amounts will be refunded to the original payment method or through another permitted method.
3. Eligible Returns and Replacements
Return, replacement, or refund claims are accepted only for:
- Manufacturing defects or printing errors attributable solely to Brandigo
- Wrong product delivered
- Product damaged in transit, supported by photographic or video evidence at the time of delivery
- Material deviation from confirmed product specifications, where the deviation is attributable to Brandigo
4. Non-Eligible Cases
Refunds, returns, or replacements will not be available for:
- Spelling, grammatical, design, colour, image quality, layout, alignment, or content errors submitted or approved by the customer
- Low-resolution artwork, incorrect dimensions, missing bleed area, or wrong file format supplied by the customer
- Minor colour variation caused by screen-to-print differences, paper texture, finishing, or acceptable production tolerance
- Change of mind after production starts
- Incorrect address, unreachable recipient, refused delivery, or delivery failure caused by customer-side issues
- Claims raised after the claim window described below
5. Claim Window and Evidence
You must raise any return, replacement, damage, short-shipment, or wrong-product claim within 15 (fifteen) days from delivery. Claims raised after this period may be rejected.
To process a claim, Brandigo may require order ID, invoice number, photographs, unboxing video, packaging images, product images, courier label, and a description of the issue. Brandigo may reject claims where evidence is incomplete, manipulated, unavailable, or inconsistent with logistics or quality-control records.
6. Pickup, Inspection, and Resolution
Where pickup is required, Brandigo or its logistics partner will make reasonable pickup attempts. Failure to make the product available for pickup may result in closure of the claim. Returned products are subject to quality inspection after receipt.
Based on inspection, Brandigo may approve replacement, reprint, partial refund, full refund, PrintStore Credit, or rejection of the claim. The remedy will depend on the nature and extent of the issue.
7. Refund Timelines
| Refund Type | Indicative Timeline |
|---|---|
| Online payment refund after approval | Up to 7–10 working days after Brandigo initiates refund, subject to bank / payment gateway timelines |
| COD refund after approval | Up to 10–15 working days after valid bank details are received and verified |
| Failed transaction reversal | As per bank, card network, UPI, or payment gateway timelines |
| PrintStore Credit | Usually issued within 3–5 working days after approval |
8. Refund Method
Refunds for prepaid orders are normally issued to the original payment method. COD refunds may be issued through NEFT / bank transfer to the bank account provided by the customer. Brandigo may request identity, order, or bank verification before processing a refund.
Brandigo is not responsible for delay caused by incorrect bank details, payment gateway downtime, bank-side processing, failed KYC verification, chargeback review, or regulatory hold.
9. Failed, Duplicate, or Pending Payments
If your account is debited but the order is not confirmed, please contact Brandigo with payment reference details. Failed or duplicate payments are subject to verification with the payment gateway, bank, UPI provider, card network, or payment aggregator. Reversals are processed according to applicable payment ecosystem timelines.
10. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute, Brandigo may share order, delivery, invoice, communication, and fulfilment records with the bank, card network, payment gateway, payment aggregator, or relevant authority. Duplicate refunds will not be issued where a chargeback or payment dispute is already under review.
11. PrintStore Credit
Where PrintStore Credit is issued, it may be used only on PrintStore for eligible purchases. Unless otherwise stated, PrintStore Credit is valid for 45 (forty-five) days from issuance and cannot be redeemed for cash, transferred, or used outside PrintStore.
12. Contact
- Legal Entity: Brandigo Private Limited
- Portal: www.printstore.world
- Email: contact@brandigo.in
- Address: Plot No. D-222/20, MIDC Shirvane, Nerul, Navi Mumbai – 400706